100% Satisfaction Guarantee
We want you to be fully satisfied with every item you purchase from us, and we will make every effort to ensure our products reach you in tip top condition. But if an item fails to meet
your expectations in any way, simply return it in its original packaging to our Petone store or your local distribution centre (distribution centre's are located in Auckland, Lower Hutt & Christchurch). We will be happy to replace the item,
exchange it, or refund 100% of your payment.
Should you wish
to return or exchange an item for any reason contact us via email
at email@example.com or phone us
on 0800 4 NAPPY (0800 462 779), where one of our call centre team will be happy to assist you with your return or exchange.
Items being returned must
be in their original packaging or carton, individual packets must
be unopened. We do not refund open individual nappy packets unless the product is faulty.
What YOU need
When YOU want it (GUARANTEED)
You can now rest assured
that we will always have the disposable nappy you need when you
order, or purchase in-store. Under our new supply arrangement we
GUARANTEE we'll have on hand what you want, when
you want it, or we'll double your FREE wipes quantities.
If we can't fill your order
on the day you place it, we'll give you 60 free wipes (instead of
30) with a standard carton order of Baby Supreme nappies, or 160
(instead of 80) with a Jumbo carton order. No other nappy retailer
offers you this GUARANTEE , but at The Nappy Store
we're confident we'll always have what you want, when YOU want it!
Unopened packet Easy
Exchanges (Don't worry about growth spurts)
Under our unopened packet
easy exchange policy you can exchange any unopened nappy packets
at your local distribution centre for any size nappy you require. Please phone 0800 4 NAPPY for further information. This policy eliminates any concerns
you may have about growth spurts when you purchase nappies in bulk from
the quality of all our products. Each product is checked and verified
before it is dispatched. If it doesn't reach you in perfect condition
we will replace it FREE of charge.
We want to
provide you with an excellent level of service, and on all occasions
we endeavor to exceed your expectations. We constantly
strive to better the services we offer you, and make dealing with
us an easy and pleasurable experience. Your feedback on our products
and services is invaluable and always welcome. Good our bad we'd
love to hear from you so we can continue to maintain high standards.
It is our guarantee
to provide YOU with the very best value for money. Our pricing
will always be competitive!
What if you've
changed your mind?
If you have
changed your mind we will still be happy to exchange your goods
with another item(s) to the same value or refund your purchase, provided the item(s) you have purchased are inside there unopened original packaging. Contact us via email at firstname.lastname@example.org or phone us on 0800 4 NAPPY (0800 462 779) and one of our call centre team will be happy to assist you with your return or exchange.
What if I
receive damaged or faulty goods?
The Nappy Store
will provide a full refund if the goods are damaged or faulty on
arrival. We will even arrange to pick up the goods from you.